1. Return Policy

We want you to be completely satisfied with your purchase.

You may return eligible items within 30 days of delivery.

To qualify for a return:

• Item must be unused and in original condition
• All original packaging must be included
• Proof of purchase is required

2. Non-Returnable Items

We do not accept returns for:

• Used or worn products
• Items damaged due to misuse
• Final sale or clearance items

3. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing time: 5–10 business days depending on your bank

If your refund is delayed, please contact your payment provider first.

4. Exchanges

We currently offer exchanges for:

• Defective products
• Incorrect items received

If you need a different size or fit, please contact support before returning.

5. Damaged or Defective Items

If your product arrives damaged or defective:

Contact us within 7 days of delivery with:

• Your order number
• Photos of the issue

We will resolve the issue promptly with a replacement or refund.

6. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective
• Original shipping costs are non-refundable

7. Order Issues

If you experience issues with your order (missing item, incorrect product, etc.), please contact us immediately.

8. Customer Support

We’re here to help.

Email: support@moisturevue.com
Response Time: 24–48 business hours

Support Includes:

• Product compatibility questions
• Order tracking and updates
• Returns and refunds assistance
• General product guidance

9. Compatibility Notice

Moisture Vue products are designed to work with a wide range of eyewear, including rimmed, rimless, and semi-rimless frames. However, fit may vary depending on frame design.

If you’re unsure, contact us before purchasing—we’re happy to help.

10. Need Help Choosing?

Our team can guide you to the best fit for your glasses and lifestyle.

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