Returns and Refunds​

Last Updated: August 2026

Our 30-Day Return Policy

If MoistureVue is not working for you, you may return it within 30 days of delivery, and we will refund your purchase price in full. No risk, no hassle.

This policy applies to products purchased on moisturevue.com. Products purchased through an eye care professional or other retailer are handled by the point of purchase, under the seller’s return terms.

The 30 days start the day your order is delivered, and you must request your return within that 30-day period.

This is a voluntary return policy and not a product warranty. It does not modify the disclaimer of warranties in our Terms and Conditions, except for any rights that cannot be limited under applicable law.

How to Start a Return

1. Email support@moisturevue.com with your order number within 30 days of delivery. We respond within 1 to 2 business days.
2. We will send you a prepaid return shipping label. Return shipping is on us.
3. Drop the package in the mail. Once we receive it, we will refund your original payment method within 10 business days. We will email you when the refund is issued.

Damaged or Defective Items

If your order arrives damaged or something is wrong with it, email us a quick note (a photo helps) and we will send a replacement at no cost.

Wholesale and Partner Orders

Products purchased through an eye care professional, another retailer, or our eye care partner program are handled by the point of purchase, under that seller’s terms or the partner program terms, and not under this policy.

Questions

We are happy to help: support@moisturevue.com.